Important Customer Safety Notice

We have identified a potential issue with a number of our boilers.

In a small proportion of the affected range of boilers (approximately 1 in 10,000), if an excessive volume of air has become trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail.

At Ideal Heating, we are committed to ensuring the quality, reliability and the safety of our products.

For this reason we will apply a safety upgrade to boilers manufactured between August 2022 and 7th January 2024 across the following ranges:

Logic Combi²
Logic System²
Logic + Combi²
Logic + System²
Logic Max Combi²
Logic Max System²
iMini²
Independent Combi²
Keston Combi²
Keston System²

How to find your 14 digit code:

You can find this underneath your boiler on the bottom left or on the Installation and Servicing manual left by your Installer.

Check if your boiler is affected:

Or, call our freephone number with your 14 digit code:
0808 1759173

You are affected. Please register for a fix using the form below.

PLEASE NOTE - We will use the information you provide to schedule your Safety Upgrade Appointment. Please ensure accuracy, especially with your EMAIL ADDRESS and TELEPHONE, as INCORRECT DETAILS WILL DELAY YOUR APPOINTMENT.

Are you an installer submitting on behalf of a homeowner?*

Customer Details

Customer Title

Customer First Name

Customer Surname*

Customer Phone*

Customer Mobile

We will use your email for online appointment bookings, as it enables faster processing. If you do not have an email, we will contact you by phone to schedule your appointment, although this may lead to longer processing times.

If you don’t have an email address, please click here.

Customer Email*

Customer Address

House Number*

Street 1*

Street 2

Town/City*

Postcode*
in BLOCK CAPITALS, containing 1 space, eg. LS11 9YB

Region*

Country*

Boiler

Serial Number*

Install Date*

Location of Boiler*

Thank you for submitting your details.

What happens next?

UK Mainland: You will receive an email with login details to enable you to book your appointment online. Sometimes the email can end up in your junk folder so please keep checking your inbox and your junk folder for this email. If you have not entered an email address then our Customer Service team will be in touch to arrange an appointment.

Northern Ireland: Our NI representatives will be in touch with you to arrange a time of visit.

We assure you that significant progress is underway, and we endeavour to provide you with an update in due course.

Customers can continue to use their boiler. We are advising to repressurise it. Simple instructions for how to do this can be found in the videos shown below.

How to repressurise your Combi boiler and bleed your radiators.

How to repressurise your System boiler and bleed your radiators.

Frequently Asked Questions

Do I need to turn my boiler off?

You can continue to use your boiler. However, we advise you repressurise your boiler and ensure you register your details for an upgrade. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.

I can’t repressurise my boiler, what should I do?

You can still continue to use your boiler but, if you cannot repressurise your boiler for any reason, please contact us through our dedicated email [email protected] or freephone phone number 0808 175 9173 so we can help you.

What if my boiler pressure gauge is already at 1.5bar pressure or above?

Your heating system and boiler are at the correct pressure level, you do not have to repressurise your boiler. You may want to bleed your radiators, if this causes the pressure on the front of the boiler to drop, then you should repressurise to 1.5bar. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.

What is the work that is needed to upgrade my boiler?

There is an additional component that will need to be added to your boiler. This will be installed by an engineer and is an additional safety device that is above and beyond the safety measures already within the boiler. It will not affect the performance or efficiency of your boiler.

The solution to this issue will require a heating engineer to visit your home, the visit will take 30-60 minutes. To register for the upgrade, we need you to confirm your contact details above or contact us on 0808 175 9173.

In the meantime, you can continue to use your boiler, however, we advise you repressurise your boiler. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.